Tuesday, 27 November 2007

Dragon's Deck Update


Four agents came to present to the Dragons yesterday afternoon in Southampton in the 2007 Dragon's Deck finale.

I understand from the Dragons that the presentations were generally of a high standard and that the finalists responded well to the Dragons' questions.

The winner will be announced on Queen Victoria during the UK Cruise Awards.

By Mark Pilkington

Tuesday, 20 November 2007

Barrhead Travel Become Millionaires With Complete Cruise Solution



In September, Barrhead Travel performed fantastically to win P&O Cruises' Millionaire's Club. Barrhead were awarded with a £1k night out in their home town of Glasgow & were joined by their Complete Cruise Solution Account Manager, Elaine Robb.

Photo:Left to right - Kerri McCauly, Me (Elaine Robb), Nicola Murdoch and Ashley Phillips


The evening was a resounding success. I arrived at Barrhead Travel to discover that Bill Munro had hired 2 bright pink Hummer Limos and a job lot of pink and gold cowboy hats!! They sang karaoke the whole way and drank the champers on route!
The restaurant Teppanyaki in Glasgow was delightful. We sat round the chef cooking our food and were thoroughly entertained!
Photo: The Group Outside The
Restaurant With Our Limo

Great night overall - Barrhead are now all psyched up to sell more and do it all again!
By Elaine Robb

Monday, 19 November 2007

Complete Cruise Solution Welcomes New Regional Sales Manager

With Kirsty McIntosh's imminent arrival of not 1 but 2 babies, Paul Sharp has joined us as Regional Sales Manager for the North West & North Wales to cover Kirsty's maternity leave.

Paul joins us with an extensive travel background having worked both overseas & within the retail sector for Thomson, and also spent 5 years working on board P&O Cruises ships as Sales & Operations Manager.


Please join us in welcoming Paul to the Complete Cruise Solution team.








Spectacular Success at the British Travel Awards


Last Thursday saw the cruise lines of Complete Cruise Solution win another hatful of trophies, this time at the British Travel Awards.


In the Consumer Voting, P&O Cruises won awards for Favourite Overall Cruise Line & Favourite Mainstream Cruise Line whilst Cunard were voted Best Niche Cruise Line.


In the categories voted for by you, our Agent Partners, P&O Cruises were awarded Best Mainstream Cruise Line & Cunard Best Niche Cruise Line.


Finally in a category judged by travel industry leaders, P&O Cruises picked up the award for Cruise Line of the Year.


Monday, 12 November 2007

P&O Cruises Join Forces with Children In Need

Following our successful involvement with Children in Need two years ago, P&O Cruises has once again offered a prize for Terry Wogan's auction for "things money can't buy."

We have offered two invitations to the Ventura naming ceremony, gala dinner and overnight event, a cruise for two on Ventura during her maiden season and dinner with Marco Pierre White on board.

This will be auctioned on Wednesday 14 November during Terry's show from 7.30am - 9am

Let's hope it raises thousands of pounds for Children in Need.

Friday, 9 November 2007

Our New Home Is Taking Shape

2009 will see the Complete Cruise Solution team move to a new home in Southampton bringing us under one building with our colleagues from around the Carnival UK organisation.

Just like us, you can watch the development of Carnival House by clicking here anytime!

Thursday, 8 November 2007

Welcome to the Complete Cruise Solution Blog!

Complete Cruise Solution are one of the BIGGEST Sales Teams in the UK Travel Industry, representing P&O Cruises, Princess Cruises, Ocean Village & Cunard. Our Sales Team are based across the country to support our Agent Partners, with our Head Office based in Southampton.

Have you met any of the Complete Cruise Solution team? Click here to meet the Complete Cruise Solution Sales Team.

Tuesday, 6 November 2007

Dragon's Deck Is Back


Friday 2nd November saw the closing date for this year's Dragon's Deck competition. We've received a fantastic number of entries into the competition which is running for the 2nd time. It is great to see entrants range from some of our biggest cruise specialists to a number of agents who have never sold cruise before.


Look out for details of the winning Agent at the end of November. Remember the prize is a £20,000 marketing campaign from Complete Cruise Solution!

Tuesday, 23 October 2007

Noddy Came To Town At The Ventura Family Fun Day



We hosted a bunch of agents and journalists at Frankies restaurant in London last week. Hell's Kitchen's Marco Pierre White was there on the big day chatting with some of the agents as he co-owns the restaurant with Frankie Detorri and has a restaurant on Ventura.

The agents brought their kids with them, and CCS Sales Director Giles Hawke was there with his two sons. The restaurant had arranged for a special birthday cake as it was young Benjamin Hawke's first birthday last weekend.


We all enjoyed racing against each other on the massive Scaletrix, and also got excited when Noddy himself made an appearance. Other Ventura icons including Rock School and Cirque de Ventura were present, along with a junior art class from




Thank you to all our agent partners who came on the big day with their kids - click on http://www.virtualventura.co.uk/ for more information on our new ship, that we are all getting very excited about!




By Mark Pilkington

Liz Cardy's Diary of the Oriana Top Agent Trip

Oriana 17th –20th October

I have found a new favourite ship. Having spent 3 nights on board Oriana I can see how so many people just fall in love with her and return cruise after cruise. I was on board Oriana organising a Travel Agent Exclusive VIP group, so much of an exclusive group we had no other than the new Managing Director of P&O Cruises on board with us Mr Nigel Esdale.

17th October
I briefed the team in the office early in the morning. (8:15 is definitely a struggle for some!) I managed to produce another schedule of events for the team. May I note I went up to version 10.1! Having briefed the team we went down to the good ship Oriana where we were met by a rather jolly Eva who ensured our baggage was loaded on to the ship and got us checked in. Most of the CCS people then headed straight for the restaurant, myself and Giles held back to organise the room. I have never been so well looked after, you don’t even have to ask for anything when organising a function on board. There is a team to do anything for you! All the agents came to the sessions after they had been fed and watered and the trip began in true style with presentations from each of the CCS people in a nice kind of open forum environment.
We finished the sessions and each of the guests went to meet their families and friends (who we had invited in the trip too) then everyone donned their delightful orange jackets at the muster drill.
Food is definitely going to become a reoccurring theme for this cruise as half of our group were dining in Oriana Rhodes and the other half in the main restaurant. I was in the main restaurant and had a delightful meal with all the trimmings, not to mention the wine! A few of the group decided it would be a good idea to dance of the calorific value of the meal. I decided my meal would be better digested with a gin and tonic.












18th October
Early. My alarm woke me up at 06:00. The 1st 1-2-1 was at 07:30. Too early if you ask me. I put on my suit and went down to the 1-2-1 suite. Giles, Mark and Nigel were all looking perky so I made my best effort with the blusher and kept smiling. I organised the coffee and found the 3 of them becoming almost human for the 1-2-1’s.
At 09:00 Leanna Rice held a session on P&O Cruises and Elevation. Most of the agents attended and found it really worthwhile. After the session we went back to the 1-2-1’s and with several more gallons of coffee being consumed throughout the day and some tonnage of Danishes too!
At 10:00 we arrived in Rotterdam. Quite a few of the agents disembarked and went to Amsterdam.
In the afternoon Bob Dixon gave a presentation on profiling and sharing information. It was quite funny to see what “Profile” each of the agents had! We then had a Q&A session with Tim Yates (General Manager P&O Cruises) and he was able to share a huge amount about the ship and how much the ship has been elevated.
Still recovering from the sheer amount of food and the quality of the food we decided to go for the optional (but not really so optional if you work for CCS) game of football. I did think that as a girl I might not get attacked as much. I was wrong. Getting ready for the evening with black and blue legs was the highlight of my evening. Not to mention the looks I got in the gym.









Half of the group dined in the main restaurant and the other half dined in Oriana Rhodes. I dined in Oriana Rhodes with Nigel and Carol and Philip George from Traveland. We had a fantastic time and spent at least 3 hours eating. (Note to self – remember to make the delightful champagne cocktail I had in Rhodes – 40ml of sloe gin, topped up with British sparkling wine mmmm mmmm). I started my meal off with the lobster thermidor risotto, followed by a sweet corn chowder, followed by Monkfish on a bed of prawns and coriander salsa, followed by a mango cream, followed by a white chocolate dessert, followed by… I would love to go on but it will only make you hungry!

19th October
Another early morning and they say its all fun, fun fun. Dragging myself out of those delightful Egyptian cotton bed sheets is getting harder. The 1st 1-2-1 was a little later at 08:30 and they went all the way through. I was on hand with a big smile and more gallons of coffee.
We arrived in to Zeebrugge on schedule at 08:00;many of the agents disembarked and went in to Bruges. Lesley and Julie from Cumbria Cruise Club came back bearing chocolates, which have been very well received (Thanks ladies). In the afternoon we had our optional yet non-optional game of football. There was a fellow female playing so I didn’t feel quite so bad. We were winning (of course) then Justin Pearson (CCS) on the other team let out a yelp and couldn’t walk. Giles had to help Justin to the gym. After visiting the gym Justin and Giles were sent to the medical centre. I went down to see him and personally I am not very good with hospitals, sickness, injuries, anything involving blood or people looking ill. I managed to stay approximately 3.5 mins before finding out he had torn his Achilles tendon.


I made my apologies and left trying to make my way up to the gym. To my horror I realised it was 18:25 and time to get ready for the cocktail party.



Picture: Justin Pearson




I arrived back to my cabin to find some rather appealing canapés; I thought it would be rude not to so I inhaled each and everyone of them without even a thought for dinner.

At the cocktail party we all enjoyed a large selection of drinks and even more canapés. We hosted the Travel Agents and were also hosted by many of the ships company in Harlequins. We organised (with military precision) the group photo and were given a short speech from Nigel Esdale.
At dinner we all enjoyed the formal meal, with most of us indulging in every single course! I must admit that the Beef Wellington was the best I have ever tasted; the other courses were amazing too! From the restaurant we headed to back to Harlequins as it is the late night bar on board Oriana and started to dance the night away. It was even quite funny when Giles and Paul wheeled Justin in to the middle of Harlequins and left him there – talk about mocking the afflicted.


After several hours of dancing I decided to hit the hay. A good event, well done I thought to myself- I am ready for Queen Victoria now…. Bring it on!



By Liz Cardy