Complete Cruise Solution Reservations scoop their first award for 2008!

On Wednesday night Complete Cruise Solution Reservations department were awarded the Mitial "Best Call Centre Workplace (2008)" for the second year running. This award looks at key areas within the organisation that effect employees: perception of leadership, training & development, environmental efficiency, work life balance, employee engagement, employer of choice and cost of labour. The competition was strong and this year included ABSA, Air Miles Travel Company and Leicestershire constabulary and this year we widened the gap between our reservations department and second place.

A truly spectacular achievement!. Thank you to all our staff and congratulations.

How to get ready in 3 minutes by Liz Cardy....

How to get ready in 3 minutes by Liz Cardy (Events Executive - Complete Cruise Solution)

1. Get a shorter easier to manage haircut – One that requires almost no attention
2. Loosen all tight clothing at 3pm (including pop-socks and shoes)
3. Paint nails, shave legs day before
4. Grab a friend to sort zips and find accessories
5. Keep secret supply of lippy in handbag to apply in lift en route to event
6. If no time for blusher – slap checks until red


Follow these tips and you can get ready in 3 minutes – Anyone can do it!

St Andrews Travel Sport Their New Uniforms On Board Britain's Newest Superliner Ventura

Just to say a big thank you to everyone at P & O and the CCS team for our invitation
to Ventura last weekend.


The whole group were very impressed with the ship and had a great time.

Wendy Kay, Manger, St Andrews Travel

Ventura Arrives In Her Home Port

As I am pregnant I now don't spend my Sunday mornings with a very sore head so I decided to get up yesterday and watch Ventura sail into Southampton. Within half an hour of waking up everywhere was covered in snow! I arrived at the beach only couldn't even see the sea as everything was covered in snow and it was still snowing heavy! I waited in the cold for a bit until I realised that the ship had probably passed me without me noticing so I gave up and went and had a nice warm breakfast and yes I had missed the ship!!!

Here is a picture of the view of Ventura - shame she is white!

By Emily Williams

More Baby Joy For Complete Cruise Solution

Following the arrival of baby Thomas in the North East region last week, we're delighted to say that Hayley Legg, Account Manager for the South East gave birth to a healthy baby boy on Sunday night. The baby has been named Harley Thomas & weighed 6lbs 9oz. Mum & baby are doing well!

Giles & Bob take to the 3 Peaks Challenge

July brings a massive challenge for myself, Bob Dixon and four other travel industry friends, when we aim to conquer the UK’s 3 highest peaks in less than 24 hours. Our fitness, willpower, mental strength and teamwork will be put to the test when climb Ben Nevis, Scafell Pike and Snowdon to raise funds for our charity Action Medical Research.

Action Medical Research is one of the UK’s most forward thinking charities. They believe diseases and disabilities can be beaten, and through medical research they are creating a healthier future for everyone. They have been making medical breakthroughs for over 50 years – including helping develop the UK polio vaccine, ultrasound scanning in pregnancy and the hip replacement operation – saving countless lives and preventing disease and disability.

Currently the charity is looking for answers to many serious illnesses, selecting the best research projects in areas where they are most likely to find cures or treatments.

£3,000 Fundraising Target!

I would be delighted if you could sponsor myself and the rest of the team in this amazing challenge and help us to achieve our fundraising target.

If you would like to make a donation, no matter how small or large, please click here.

If you can also indicate with your donation whether you are happy for gift aid to be collected on your behalf,
Action Medical Research can claim back the tax you have already paid on that money. Thank you in advance for your support. Updates and photos from our training climb on 18th May and after the challenge will be posted here over the next few months!

Best regards,

Giles

A New Addition To The North East Team

Congratulations to Rachel Wood, Regional Sales Manager for the North East who gave birth to Thomas on Saturday 15th March. Mum, Dad & Baby are all doing well!

Well done Rachel, we can't wait to see a photo of the new addition to the family!

Peterborough Say Farwell to the Thomas Cook Cruise Team

It was the end of an era for Cruise Thomas Cook Peterborough as they handed the cruise baton over to their call centre in Accrington. A sailaway party was held to thank the Peterborough team for all there support of Complete Cruise Solution over the years and to wish them luck as they sailed into the sunset and to new ventures within Thomas Cook. Many of the team, who have always been very passionate about the product have gone on to become cruise homeworkers, while many will remain in other areas of the business such as flights.

The team at Cruise Thomas Cook, Peterborough were always extremely supportive of Coplete Cruise Solution and it was our chance to return the support and thanks by attending the party. A presentation was given to the 30 staff in the style of "our best bits" followed by a short speech by Jenny Ellis Head of Cruise and Sally Thomas Cruise Sales Manager. It was then time to cut the cake as sponsored by Complete Cruise Solution.

Midlands Field Team Survive Earthquake

It started at 1am on Wednesday 27th February in Lincoln.....

Helen Green, Regional Sales Executive reported; "The earthquake measured 5.2 on the richter scale & it sounded like a cat was trying to get out of my wardrobe"





Sarah Phelps, Trade Relations Executive who was staying overnight in Peterborough, said; "I was shaken but not stirred by the event"

Ruby Princess Float Out

Earlier this month, Princess Cruises' new superliner Ruby Princess reached a significant milestone in her construction when she was floated out at the Fincantieri shipyard in Italy.

Ruby Princess was floated to a nearby outfitting dock where the final construction & interior finishing will now take place.

Launching in November, at 113,000 tonnes, Ruby Princess will be a sister ship to Emerald Princess & Crown Princess. Ruby Princess will spend her inaugural season in Western Caribbean.